COOKIE POLICY

Last updated: 15 November 2026

1. WHAT ARE COOKIES

1.1 Cookies are small text files stored on your phone, tablet or computer when you visit a website. They remember your preferences and settings, and they can record how a site is used.

1.2 This policy also covers similar technologies that work in the same way, including pixels (tiny images that report when a page or message is viewed), local storage and session storage (data kept in your browser). We call all of these "cookies".

1.3 First-party cookies are set directly by this website, which is operated by WEST INDUSTRIAL COMPANY LIMITED ("WIC", "we", "us"). Third-party cookies are set by other organisations through services built into our website, such as embedded content, payment and review integrations.

2. WHY WE USE COOKIES

2.1 We sell digital software products internationally through a website built on Squarespace. We use cookies for the following purposes:

(a) Necessary uses: making the site work, keeping it secure, running checkout and payment through Stripe, and remembering your cookie choices.

(b) Analytics: understanding how many people visit, where they come from and how the site performs, using Squarespace Analytics.

(d) Advertising: our cookie preferences interface includes an Advertising category. We have not confirmed that any dedicated advertising or tracking tool is installed, and we do not claim that one is.

2.2 We do not currently use Google Analytics, Plausible, Hotjar, Mixpanel or Fathom. We will update this policy if that changes.

2.3 The cookie preferences interface shows three categories: Necessary; Performance and Analytics; and Advertising. A category appearing there does not mean every type of cookie in it is in use on our site. The tables below list what we use or may use.

3. THE COOKIES WE USE

3.0 Cookie names, providers and durations shown in square brackets are to be completed from our own cookie scan, and we will update this policy once that audit is done.

3.1 STRICTLY NECESSARY COOKIES (no consent needed: Schedule A1 paragraph 4 PECR)

(a) Squarespace - records your cookie choices.

(b) Stripe - checkout, transaction security and fraud prevention.

3.1.1 We will add other necessary cookies (for example for security, customer accounts or checkout) once the cookie scan confirms them.

3.1.2 Strictly necessary cookies cannot be switched off without affecting the service you have asked for.

3.1.3 Payment-related technologies that are optional, such as analytics or marketing functions, are not treated as necessary and need your consent.

3.2 STATISTICAL AND ANALYTICS COOKIES

(a) Squarespace - measures visits, traffic sources and site performance.

3.2.1 These cookies collect information such as page views, visit duration, traffic sources and site performance. The information is aggregated and is not used to identify individuals. The consent position is set out in the Relying on a Schedule A1 Exemption That Requires Information and Objection section below.

3.3 OTHER EXEMPT PURPOSES

3.3.1 No cookie is currently relied on under Schedule A1 paragraph 3 (transmission of a communication), paragraph 6 (website appearance) or paragraph 7 (emergency assistance). We will update this policy if the cookie scan shows otherwise.

3.4 ADVERTISING AND MARKETING COOKIES

3.4.1 No advertising cookies are confirmed as installed, so none is listed.

3.4.2 If an advertising integration is enabled, its cookies will need your opt-in consent before they are set, with no pre-ticked boxes. Withdrawing consent will be as easy as giving it.

3.5 SOCIAL MEDIA AND EMBEDDED CONTENT COOKIES

(a) YouTube (Google) - embedded video playback and related functions.

(b) Instagram (Meta) - embedded post display and related functions.

(d) Trustpilot (applies only if its widgets are embedded) - display of embedded reviews and ratings.

3.5.1 Embedded content is different from an ordinary link to our social media profiles. A plain link does not itself set third-party cookies, and linking to Trustpilot does not necessarily cause Trustpilot cookies to be set.

3.5.2 Depending on the provider and its configuration, platform cookies may support media playback, embedded functionality, analytics or tracking. They share data with the platform and need your prior consent.

3.5.3 At present, our embeds load as soon as a page opens, so platform cookies may be set before you have given consent.

EMBEDDED CONTENT — COMPLIANCE NOTICE

Cookies that need consent must not be set before a visitor gives it. Our embedded YouTube, Instagram and X content, and any Trustpilot widgets, currently load as soon as a page opens, so those platforms may set cookies before you have chosen. The embeds should be configured not to load until the visitor consents, or be replaced by a plain link to the content on the relevant platform. Until that change is made, you can block these cookies through your browser settings. We will update this policy once the change has been made.

4. RELYING ON A SCHEDULE A1 EXEMPTION THAT REQUIRES INFORMATION AND OBJECTION

4.1 This section applies only to cookies relying on Schedule A1 paragraph 5 PECR (statistical purposes) or paragraph 6 (website appearance). It is a single confirmation covering all such cookies.

4.2 We do not assume that our analytics cookies qualify. The Squarespace Analytics cookies sit in the Performance and Analytics category and are set only after you opt in, unless and until we verify that all of the following conditions are met:

(a) Sole purpose: the cookie is used only for the exempt purpose. A cookie that also serves advertising, profiling, cross-site tracking or profile-building needs consent.

(b) Clear information: you are given clear and comprehensive information about the cookie, in this policy and in the cookie banner.

(c) Simple, free objection: you can object at any time, free of charge, using a switch in the cookie preferences interface. If you object, storage and access stop. Browser settings are not the only means of objecting.

(d) No repurposing: the data is not pooled, shared with advertising networks or reused for any non-exempt purpose. Statistical data is shared with another person only to assist with improving our website.

4.3 If any condition is not met, we need your consent. If we are in doubt, we ask for consent.

5. THIRD-PARTY COOKIES

5.1 Third parties process information under their own privacy and cookie policies, and we do not control that independent processing. Cookies deployed directly by our website are different from those deployed through third-party integrations, which are listed below.

(a) Squarespace - website hosting, site analytics and the cookie preferences interface. Provides the platform and analytics reports to us.

(b) Stripe - payment processing. Processes payments, secures transactions and prevents fraud.

(c) Trustpilot - independent customer review platform. Operates its own review platform; we do not administer reviewer accounts or control Trustpilot's processing of reviewer account information.

(d) YouTube (Google) - embedded video content. Sets cookies for playback and may use data under Google's policies.

(e) Instagram (Meta) - embedded social content. May use data under Meta's policies.

(f) X - embedded social content. May use data under X's policies.

5.2 Please read each provider's current policy, as these are managed by the providers and may change.

6. HOW TO CONTROL COOKIES

6.1 Cookie preferences interface. Open it using the cookie preferences link or button on our website. From there you can accept, reject, change or withdraw your choices for the optional categories at any time. Necessary cookies are always on.

6.2 Browser settings. You can also delete or block cookies in your browser:

(a) Chrome: support.google.com/chrome/answer/95647

(b) Firefox: support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

(d) Edge: support.microsoft.com/en-gb/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

6.3 Opting out. Use the Performance and Analytics and Advertising switches in the preferences interface. We do not use Google Analytics, so there is no Google Analytics opt-out to offer.

6.4 Blocking some cookies may affect checkout, security or other website functionality. Browser controls are an additional option, not the only way to object or withdraw consent.

7. HOW WE OBTAIN CONSENT

7.1 Our cookie banner and preferences interface give you granular choices by category. Optional cookies are set only after you opt in, and there are no pre-ticked boxes.

7.2 Continued browsing, scrolling or silence is never treated as consent.

7.3 Your choices are recorded. You can withdraw consent as easily as you gave it, using the cookie preferences interface.

7.4 If we verify that any cookies qualify under Schedule A1 paragraph 5 or 6, they will be set once you have been given clear information and a simple means of objecting, unless you object. They will not wait for consent.

7.5 The preferences interface is a tool, not proof of compliance. We check that non-essential cookies, including embeds, do not load before valid consent, except where an exemption applies. As explained in the Embedded Content — Compliance Notice above, our embedded content does not yet meet this standard.

8. UPDATES TO THIS POLICY

8.1 We review and update this policy when our website functionality, third-party integrations, cookie technologies or applicable legislation change, and when our cookie audit results are available.

8.2 Last updated: 15 November 2026.

9. CONTACT AND COMPLAINTS

9.1 WEST INDUSTRIAL COMPANY LIMITED, a private limited company, is the controller for cookies set by its website.

68 Church Avenue, Pinner, England, HA5 5JF

Registered in England and Wales. Company number 17268228. Registered office: 68 Church Avenue, Pinner, England, HA5 5JF.

9.2 For cookie and privacy enquiries, contact Legal & Data Protection, WEST INDUSTRIAL COMPANY LIMITED, at legal@westindustrialcompany.com.

9.3 If you have a concern, please contact us first. You may also complain to the Information Commission (ICO): website ico.org.uk; helpline 0303 123 1113; post to Information Commission's Office, 4th Floor, No.3 Circle Square, 5 Hawkshaw Street, Manchester M1 7BL.

9.4 This policy should be read together with our Privacy Policy and our Terms & Conditions.